BPCL's AI enabled chatbot 'URJA' enhances digital experience of customers

The chatbot is "an intelligent virtual assistant with AI/NLP (Natural Language Processing) capabilities and trained on more than 600 use cases," the company said in a statement. The virtual assistant offers services such as LPG booking, price and payment status, and delivery status of booked LPG cylinder and refill history.

from Energy-Industry-Economic Times https://ift.tt/3zku7YF